Leveraging the WhatsApp "Live Location" feature to ensure more accurate deliveries to those areas without traditional zip codes or addresses, Aramex turned to the Nexmo Messages API, transforming the last mile by using programmable communications.Online, Register at: https://events.eft.com/eu3pl/Online. Please enter your email in the format: name@domain.com.
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Large and small e-tailers, as well as new digital logistics operators, are using new and disruptive "Last Mile Delivery" technologies. Please fill in your email address in order to sign up immediately to receive your daily update of industry trends and issues from those shaping the future of the industry.Subscribe to our newsletter to receive the latest breaking news and business stories in Dubai,the UAE and the GCC straight to your inbox.Aramex has launched a more personalised customer interaction channel through its partnership with WhatsApp for Business.“We are continuously looking at innovative ways to revolutionize customer experience and modernise our digital touch points, providing an opportunity to create a richer, easy to use and more engaging customer experience,” he added.

aramex customer service. The listed company said the roll out is part of the company’s efforts to enhance customer experience and digitise the … The new solution will digitize the end-to-end shipment journey and create a highly integrated communication and messaging channel.

"By tapping into Vonage's unique combination of offerings, Aramex created deeper customer engagement through more meaningful interactions.

Dubai logistics firm Aramex has extended its customer communicaiton with the launch of a WhatsApp for Business solution.
"This communications transformation has helped us enhance our last mile delivery process, and allowed us to become more effective on the ground.

She joined the company as assistant editor on Passenger Terminal World and since progressed to become editor of five publications, covering everything from aviation, logistics and e-commerce to meteorology. "By tapping into Vonage's unique combination of offerings, Aramex created deeper customer engagement through more meaningful interactions.

These technologies help companies complete the final, most important step of the process: the timing of package delivery. All Rights Reserved © 2020.Ultimately, the service aims to provide an on-demand and customised customer interaction for shipment notifications, live location sharing, new delivery instructions and scheduling, offering last mile preferences and an upgrade to the company’s service level.“Aramex will be one of the first companies in the industry to roll out this service to customers on the back of an AI based Chatbot, a testament to our focus on enhancing customer experience as part of our new digital strategy. The new solution will digitize the end-to-end shipment journey and create a highly integrated communication and messaging channel.

The terms WhatsApp Chatbots, WhatsApp Bot, Messenger Bot, and Chatbot have one thing in common — they are all ways to refer to a Bot.

In addition to existing messaging capabilities via Nexmo's SMS APIs, Aramex can message customers directly through WhatsApp and use its location capabilities.

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