I checked my bill it said nothing of the such. Customer service was horrible the supervisors are useless called me a liar. I recently purchased a home and when I transferred my services over to my new address, I was told there would be 2 partial bills, as I transferred in the middle of a billing cycle. I see you post this sometime ago and i hope you are still doing this.By far the worst electrical supplier in the USA no doubt ! Today my power got shut off during the hottest part of the day it was 95 outside I have a 4 year old and a 2 year old. I tried to work with them and they turned me over to collections.They took off my regular meter and put on a smart meter too. I am reading the comments above and I see everyone hates this company’s service–or lack thereof.I would like to communicate with Duke energy HR Department, but were unable to find their emails. We filed a complaint and was given number 301812590140001. This was in March 2020. Verify your own current customers!!!!!

Being generous. We all need to band together a.nd make our stand. The very least you will be customer, verifying strong. Take the initiative! !I am trying to find out who can help me with the $250 rebate for attic installation that Duke is offering. Thank you. Then some one the people they have place in supervisor positions that are the least bit of caring and helpful. After several times of explaining myself with military orders that my husband acquired, I find it very rude and unprofessional on Dukes part to do the right thing with their customer service department as well as speaking with the manage. So I asked for it in writing and she told me that I could fo online as she doesn’t have anything that documents that so I asked her go where online she said Google it.

I AM SURE SHE WILL WORK DELIGENTLY TO STRAIGHTEN OUT THE MESS CAUSED BY UNCARING PEOPLE WORKING AT THE DUKE ENERGY CORPERATION !I do not like duke energy meter readers walking across my property.. You get my drift?!

Can I please have it extended until Wednesday since I am going to be getting paid late due to the holiday? !I called Duke to have GE started at my new address on July 13, 2015. After my experience today and reading some of these comments, it seems like it’s a regular thing.I am a customer of Duke Energy Carolinas (Durham,NC). Constitutional Rights. Please contact us ASAP.What is wrong with Duke Energy Customer Service? Really look at this and you will not want to make a change but you will know in your heart that I am correct. No email or chat. Estimation on restoration 1 DAY after outage. And I would stipulate that my lawsuit that the person is fired they are to press charges on that individual a free year of electricity Plus pain and suffering. Restoration.

Then after some digging. They told me either I would have to pay his past balance, put his balance on my bill or have him pay it in full I order for me to get GE. This is pissing me off being i have four children in my home.How do I report a scam/hacking attempt using Duke Energy as the source of the attempt. The issue we have is with an online payment and they are unable to assist us.

Called in to speak to a supervisor named Annie and she could do nothing to send back the mistake. Now when i call the other number it hangs up on me. I will never have service with Duke nor will I ever recommend them to anyone especially to the military and their families!! When we received our orders I called that following Monday to schedule a disconnect date of Nov 23rd. I have never been so upset with Duke energy like I am now. payed the $80.25 services was not restored that night. Yet it took a WEEK to restore our power. I look forward to hearing from everyone. I am trying to give you the correct information for you to get the money that is owed to you… I AM TRYING TO HELP YOU HELP ME!!!! I asked if she could send me that in a email for my job and she said no. Or my undue stress and restless nights………. Duke Energy Headquarters Info.

I received my final bill and much to my surprise they are charging me the 23rd-28th of service when clearly we did not occupy the home and specified the 23rd. Without it, I can’t go, to my medical appointments. However, I would like to ask Duke regarding common sense process with in the organization. Don’t worry. I am trying to do them a favor by reporting it.

Her income can’t afford your high rates and I may be forced to annexed into the city limits just to try to get a cheaper utility bill! And, all I get now is the answering machine for both Ms Hayes and contractor Frank Del Piano.

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