In most hotels, the front desk is staffed around the clock, so if you want to know at 3 a.m. at what time the restaurant opens, you can call the front desk, and the clerk on night shift will be happy to tell you.Barbara Bean-Mellinger is a freelance writer who lives in the Washington, D.C. area. Requests from clients can be anything from finding good seats for a sold-out concert to researching the best Moroccan restaurant in town. Our concierge and doormen services go far beyond those offered by more traditional concierge companies. Office Concierge Service is the answer to your small business or growing business needs. This role reports to the resort’s operations manager and works with management to ensure prompt and accurate responses to guests’ inquiries and to notify the appropriate department of supply issues and other concerns. Make reservations for guests at local eating or entertainment establishments, arranging for taxi or shuttle services upon request The information on this site is provided as a courtesy. The concierge in a hotel often serves as a liaison between departments, as well as a liaison between the guest and other businesses. They may also be promoted by earning an online degree. It's positioned so that it is easy to see from a distance, either straight ahead as you come in the main entrance, or off to either side. Successful concierges possess and utilize the following skills:Assist with processing and verification of reservation payments as neededA college degree is not typically required to obtain a position as a concierge, but most employers require concierges to have a high school diploma or equivalent. They learn on the job from more senior employees. For example, if a guest is not receiving her luggage on time from the bell captain or is not able to reach the spa for an appointment, she may ask the concierge to work on this. Addressing every single visitor with a greeting and a smile is crucial to making your lobby feel warm and welcoming. To gain that extra knowledge, concierges may take courses or study local history.

Concierges work in highly visible, service-oriented settings with a focus on the following elements:Communicate with maintenance and housekeeping departments to ensure reliability and cleanliness of hotel amenitiesA concierge assists hotel guests to ensure an enjoyable stay by assisting them with booking dining and entertainment reservations and arranging shuttle or taxi services. Many times in a very busy hotel, the front desk agent will send a guest to the concierge to make a call to an airline. It helps if they have taken the tours themselves, but of course it's not possible to visit every single spot in the surrounding areas personally. Other responsibilities include:Most concierges learn the skills and knowledge they need for their role while working as a front desk agent or another entry-level customer service-focused role. Becoming extraordinarily familiar with the local area and its offerings is a necessity to make sufficient recommendations, book … Concierge definition is - a resident in an apartment building especially in France who serves as doorkeeper, landlord's representative, and janitor. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge. She's also the one who can procure tickets to the ballet, cabaret show or circus, and advise you on the best seats to choose.It's been a long journey getting to your destination.

Or perhaps, are you questioning the quality of your current front desk personnel? Proven work experience as a Salon Receptionist, Front Desk Representative or similar role; Hands-on experience with office equipment, like printers and POS systems; Familiarity with processing transactions; Excellent communication abilities (verbal, phone and email) with a customer service attitude; Solid organization and record-keeping skills

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