We haven't heard from OpenDNS yet.I'm having an issue with our Umbrella client blocking legitimate websites and I do not appear to have anyway of whitelisting. There, you can click "Make an exception for this domain".This is the schools website. Support Packages; Functionality. There you can say "Always allow" and specify a domain name.And did you submit a ticket or are you just upset that you were told to submit a ticket?Also, there appears to be many forum topics on this issue with answers in their support forums.User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0Glad you were able to get in. Click Save Settings button at the top. DNS-Layer Security; Secure Web Gateway; Cloud Access Security Broker (CASB) Interactive Intelligence; Cloud-Delivered Firewall . Deployment walkthroughs, guides to our APIs & more. I'm a home user, and I'm unimpressed therefore...What did you do? I will however wait further and failing any response I will contact Cisco using other details I ascertain. Internet. Did you raise a support ticket?I have logged two support calls and made three email attempts via the website contact formsDoes anyone know who to contact at OpenDNSI have indeed used both the "request a quote" and "contact sales" options, indeed that was my first port of call.Well 10 days wait does seem quite unsatisfactory given I am a potential corporate customer. They wont' even callI noticed our Customer Support Team Lead has reached out to you and you are in good hands now!Both have been sent and no NDR was received so I assume delivered successfully.Many thanks, this issue has now been resolved.Does anyone have any other contacts I could use? Both have been sent and no NDR was received so I assume delivered successfully. It seems no one is either getting my messages or wanting to speak to me.Sorry for the delayed response. Product training and courses to view at your own … Visit Support Forums. Please know that we care for our customers very much. ;-) Learn more. I have also called and left numerous voicemails for Cisco/Umbrella using the number stated on the official website. Currently, the following website is being blocked:This is resolved. Free.Could you share some screenshots?I think its under your access history. If I don't hear anything within the next 7 days I shall take our custom elsewhere. I called the 415 number that is listed for Customer Support, and when I pressed 1 for Support, it directed me to submit a ticket on the website and hung up.

Click on the Manual Internet Connection Setup button at the bottom. So your issues is more of "How do I do?" Are there any reasons not to use OpenDNS with Comcast? Support; Login; Dashboard; Improve Your. FAQ & Community Forums. You may also raise your questions here, so that a user may be able to answer them.Most likely not. It turns out that our global systems administrator account did not have administrative privileges for our umbrella deployment. Solutions. Thankfully we knew one of the logins and were able to create new admin accounts.Tagging OpenDNS, I believe they have a GG here in the community.....This topic has been locked by an administrator and is no longer open for commenting.I am a bit upset that there is no way to contact OpenDNS's Customer Support team via phone to resolve issues.

and not "This doesn't work".If you think this shouldn't be blocked, please contact your network administrator.Track users' IT needs, easily, and with only the features you need.A user would like to be able to access the following domain, which is currently being blocked by the security settings of the "Default Policy" policy:Sorry to hear you've been having trouble with this. Get a designated support expert and 24×7×365 support, anywhere in the world. Protect Mobile Users; Fast Incident Response; Web Content Filtering; Shadow IT Discovery & App Blocking; Unified Threat Enforcement; Reduce Security Infections; Secure Direct Internet Access; By Network. Consumer. I am very disappointed with OpenDNS' level of care shown so far. Umbrella staff are elsewhere.Too bad their support sucks now. What happened if you pressed 0?To whitelist this domain, please visit:*EDIT* Sorry- I had not noticed your dashboard did not even list your networks!Hehe, helps if you have the right permissions. All consumer packages include free email support. I've asked one of our customer support representatives to review your ticket immediately, so you should be hearing back shortly!Well, hopefully things are improving for you and your customer.The help desk software for IT. Answers to the most commonly asked customer support issues . I also took a punt at emailing sales@opendns.com as well as support@opendns.com.

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